Terms of service.

Nora provides practice management software for therapists and counselling practices in Canada ("Nora", "we", "us"). By creating an account, subscribing, or using the software you agree to these terms on behalf of yourself and any practice you administer.

If you invite therapists or staff into a practice on Nora, you are responsible for their use of the account and for the accuracy of the roles, revenue splits and payout settings you configure.

Nora is administrative software. It handles scheduling, booking pages, client records you enter, notes and documents you upload, messaging, telehealth sessions, client payments and transfers to therapists.

• Nora does not provide clinical, medical, legal, tax or accounting advice.
• Nora is not a payroll provider. Payout and earnings statement features are records and money movement only; remittances, source deductions and year-end tax filings remain your responsibility or that of your payroll provider.
• Nora is not an emergency service. Telehealth and messaging must never be used for crisis or emergency care.
• You remain the clinician of record and the custodian of your client records, responsible for your own professional, college and regulatory obligations.

You must be at least the age of majority in your province and, if you present yourself as a therapist, be appropriately registered or licensed to practise. You are responsible for keeping your login credentials secure and for all activity under your account.

Client accounts on Nora exist so clients can book, pay, message their therapist, and view sessions and homework. Clients agree to these terms for that limited use.

• Plans are billed monthly in Canadian dollars and renew automatically until cancelled.
• A valid payment method is required before the software becomes fully available, and your subscription is billed monthly starting on the day you activate it unless you cancel first.
• You can change plans or cancel at any time from your settings. Cancellation stops future renewals; we do not provide pro-rated refunds for partial months unless required by law.
• Prices may change with at least 30 days' notice before your next renewal.
• Card processing for subscriptions is handled by our payment processor. We do not store full card numbers.

Payments from your clients are processed by our third-party payment processor through accounts connected by you or your practice. Nora does not take a percentage of your client payments — our only revenue from you is your Nora subscription. Processor fees still apply and are set by the processor.

• You set your own service prices, session lengths, cancellation and no-show policies, and whether payment is collected at booking or after the session.
• You are responsible for every charge, no-show fee and refund you initiate, and for communicating your policies to clients before they book.
• Withdrawals and transfers are not instant. Funds settle according to the payment processor's schedule, typically two to seven business days.
• Where a practice takes a revenue split, the split percentages configured by the practice owner govern how funds are allocated. Disputes about splits or compensation are between the practice and its therapists.
• Chargebacks, disputes and negative balances arising from your client payments are your responsibility.

You keep ownership of everything you put into Nora: client information, notes, documents, homework, messages and booking history. You grant us a limited licence to host, process, back up and display that content solely to operate the service for you.

You are responsible for having a lawful basis and any required client consent to collect and store the information you enter, and for the accuracy of that information. Please see our privacy policy for how we handle data on your behalf.

• Do not use Nora for anything unlawful, harassing, deceptive or harmful.
• Do not upload malware, attempt to access other accounts or data, probe or bypass security controls, or scrape the service.
• Do not resell, sublicense or white-label Nora without our written agreement.
• Do not record telehealth sessions without the informed consent required in your jurisdiction.
• Do not misrepresent your professional credentials on booking pages or in messages.

We may suspend or terminate accounts that breach these rules, that create risk for clients, or that go unpaid, and we will make reasonable efforts to notify you first where we can.

Nora AI answers questions about your own dashboard data. Its output can be incomplete or wrong, may be generated with the help of third-party AI providers, and must never be relied on for clinical, financial, legal or tax decisions. Always verify anything that matters against the underlying records.

We work to keep Nora available and dependable, but the service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by law. Maintenance, third-party outages and connectivity issues can interrupt bookings, payments or telehealth.

Keep your own copies of records you are professionally required to retain. You can export earnings statements and download documents you have uploaded at any time while your account is active.

To the fullest extent permitted by law, Nora is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost client relationships or lost data. Our total aggregate liability for any claim relating to the service is limited to the subscription fees you paid to us in the twelve months before the claim arose.

Nothing in these terms limits liability that cannot be limited under applicable law, including consumer protection rights.

You agree to indemnify and hold Nora harmless from claims, damages and reasonable costs arising from your use of the service, your clinical practice, your billing and refund decisions, your compensation arrangements with therapists, or your breach of these terms or applicable law.

You may stop using Nora and cancel your subscription at any time. On termination, access to the dashboard ends and we retain or delete data in line with our privacy policy and any legal retention obligations. Export what you need before you cancel.

We may update these terms as the product evolves. Material changes will be posted here with a new "last updated" date and, where the change is significant, communicated by email. Continuing to use Nora after a change means you accept the updated terms.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and the courts of Ontario have jurisdiction, without limiting any mandatory rights you have in your own province.